CONTRACTS
Global Protect IT support, management and maintenance contracts guarantee appropriate responses to the needs of each company, in order to ensure the proper functioning of the IT infrastructure: equipment, users, systems and networks.
We have been providing IT support services to companies since 2004: we increase productivity and minimize downtime. In addition to hardware and software solutions, we also offer
technical assistance services that allow you to put aside concerns about technological solutions. This way, you can focus your efforts and resources on your company's core business
and save on worries.
We have a Helpdesk Platform where customers can submit assistance requests and also a Helpdesk application that allows the technical team to remotely access devices.

GLOBAL PROTECT
SILVER
6 HOURS OF SERVICE

GLOBAL PROTECT
GOLD
13 HOURS OF SERVICE

GLOBAL PROTECT
PLATINUM
20 HOURS OF SERVICE

GLOBAL PROTECT
DIAMOND
27 HOURS OF SERVICE

GLOBAL PROTECT
SAPPHIRE
34 HOURS OF SERVICE

GLOBAL PROTECT
EMERALD
48 HOURS OF SERVICE

GLOBAL PROTECT
RUBY
80 HOURS OF SERVICE

GLOBAL PROTECT
OPAL
160 HOURS OF SERVICE
MORE
Actions under contracts:
- Proactive IT support for the entire IT infrastructure,
- Prevention through control of the entire computer park,
- Identification of computer problems and their resolution,
- Implementation of backup, security and data recovery policies,
- Installation and configuration of hardware and software,
- Configuration of users and systems,
- Creation and management of collaborative platforms,
- Administration and management of user, group and page access,
- IMAC activities (Install; Move; Add; Change),
- Systems monitoring and administration,
- Asset management.
CONTRACTS CONDITIONS:
No Fidelization
Proactive IT Support
Remote or Local Assistance
Travel Included (Lisbon)
Order status tracking
LEARN MORE ABOUT
CONTRACTS
For more information, please fill out the form below: